Supporter terms

synff is run by Gnostic Works Ltd, a company registered in England and Wales (company number 16814995) at 11 College Street, Sheffield S10 2PH. When these terms say “we” or “us”, they mean Gnostic Works Ltd.

These terms apply when you buy synff Supporter. They sit alongside the terms of the app store that processes your purchase and our privacy notice.

The price and purchase details shown by Apple or Google immediately before you pay form part of your purchase. If those details conflict with this page, contact us before buying.

From version 3.0, the iOS app offers three Supporter plans.

• Monthly renews each month until you cancel.
• Annual renews each year until you cancel.
• Founding lifetime is a single payment.

Earlier versions of the iOS app, and the Android app until a new Android app ships, sell a one-off annual and founding lifetime. A one-off annual gives you 12 months of Supporter from the verified purchase date and does not renew automatically. Every annual bought before the renewing plans arrived is a one-off annual.

Founding lifetime is open to new and existing listeners. It gives you Supporter app benefits for the life of the synff service. Access ends if the service ends. Individual features and supported platforms may change over time.

The price displayed by the store before payment is the price you pay, including any tax the store shows. We may change the price of a plan or stop offering it for future purchases. That will not shorten a term you have already bought or change an existing lifetime purchase. If we stop selling monthly to new members, existing monthly plans keep renewing until you cancel.

Monthly and annual are sold through the App Store. They renew automatically, at the price in effect on each renewal date, until you cancel. Apple charges your Apple account when you confirm the purchase and again at each renewal.

You can cancel at any time in your device’s Settings, under your Apple account’s Subscriptions. To stop the next renewal, cancel at least 24 hours before the renewal date. You keep Supporter until the end of the period you have already paid for.

If a renewal payment fails, Apple may retry it, and your access can continue for a grace period while it does. Apple handles refunds for these plans under its own terms.

Every plan includes the same Supporter app benefits while access is active. We may add, replace, or retire features as the service develops.

• Each paid annual year, one-off or renewing, includes one annual magazine with your personal listening-year chapter.
• Monthly does not include magazines.
• Founding lifetime includes the launch issue and your first annual magazine with your personal chapter.
• Later magazines are optional purchases at their normal retail price. Founding lifetime does not include a discount on them.

Included magazines are a benefit of your membership at no extra cost. They are not sold through Apple or Google. When you order a copy, we charge shipping separately, directly and outside the app store.

Founding lifetime is offered at its founding price to the first 250 founding lifetime purchases, or for 90 days from the release of version 3.0 of the iOS app, whichever comes first. Lifetime purchases made before that release count towards the 250. The count covers the App Store and Google Play together and includes purchases that were later refunded.

After that, we may keep selling it in the iOS app as Lifetime, at a higher price. Lifetime includes exactly what founding lifetime includes. A founding lifetime purchase keeps the Founding Supporter name.

When the founding price ends, the Android app stops selling lifetime until a new Android app ships.

We sometimes offer Supporter at a lower price, such as a thank-you to listeners who joined early. When we do, we tell you who it’s for and how long it lasts. The store shows the price you’ll pay before you confirm.

Each offer can be used once per account. Opening it, cancelling checkout, or a failed payment doesn’t use it.

An offer price is only for the accounts it’s made to. A purchase at that price by any other account doesn’t give you Supporter, and we’ll help you get a refund.

In the iOS app, you can move to the renewing annual at any time from monthly, or in the last 30 days of a one-off annual year.

Your new yearly period starts on the day you move. If you move from monthly, Apple refunds the unused part of your month under its rules for upgrades. If you move from a one-off annual, the days left on it do not carry over.

You can buy lifetime in the iOS app while you are on monthly or annual. Buying lifetime does not cancel a renewing plan. Cancel it with Apple, as described under Renewing plans, or it will keep renewing.

You can ask to switch from annual to founding lifetime within 30 days of buying a one-off annual, or within 30 days of a renewing annual’s first payment. Its renewals do not open a new window. We credit the amount you actually paid for annual against the lifetime price that applied to you when you bought it, including any offer you used.

Your applicable founding price remains available for the full 30-day switch window, even if direct founding lifetime sales close during that period.

Contact hello@synff.co within the 30-day window to start the switch. The store used for the original purchase may determine how the credit is processed.

An included magazine starts as a copy held for your account. You do not need to give us a delivery address when you buy Supporter, and we will not ship a copy until you choose to redeem it.

We ship included magazines to any address our postal and courier partners can deliver to. When ordering opens, we will show the estimated timing and shipping charge before you place the order. If we cannot deliver to your address, we will refund that issue’s announced retail price. A plan ending in the ordinary way, including a cancelled renewal, does not remove a magazine you have already earned.

If we permanently cancel an included publication, we will contact you and refund that issue’s announced retail price. You do not need to ask.

Across one Supporter purchase, refunds for undelivered or cancelled issues never total more than the amount you paid for that purchase.

UK consumer law normally gives you 14 days to cancel a purchase of digital content. Supporter starts as soon as your purchase is verified. Directly above the purchase button, the app explains that tapping it asks us to start Supporter straight away and that your right to cancel ends once it starts. Tapping the button is your request and your acknowledgement.

Ordering an included magazine is a separate order for physical goods. You can cancel it within 14 days of receiving the copy. Contact us to return it, and we will refund the shipping you paid.

Apple or Google processes your payment and may also process a cancellation or refund under its store rules. You can contact us if you need help understanding the purchase or the benefits attached to it.

To stop a monthly or annual plan renewing, cancel it with Apple as described under Renewing plans.

After a confirmed full purchase refund, we cancel any unfulfilled magazine copies earned from that purchase. If a copy is already in production or has been dispatched, we handle it with you directly and do not make an automatic extra charge.

Nothing in these terms limits rights that consumer law gives you, including rights concerning faulty digital content, services, or physical goods. Your rights may depend on where you live and on whether a service or delivery has begun.

Supporter belongs to the synff account that made the verified purchase. Keep your account details secure and contact us if you lose access. We do not transfer purchases automatically between accounts.

We may update these terms when the service, the law, or the way we sell Supporter changes. Any update will preserve magazines you have already earned and the length of a term you have already paid for. A one-off annual will remain non-renewing unless you choose to buy it again.

If a change materially affects an existing purchase, we will give reasonable notice through the app, email, or both.

These terms are governed by the law of England and Wales. If you live elsewhere, you keep the protection of the mandatory consumer law where you live, and you can bring a claim in your local courts.

Questions, support requests, cancellation notices, and annual to lifetime switch requests can be sent to hello@synff.co. Include the email address for your synff account, but do not send store passwords or full payment details.